POLICIES

 Effective Date: January 05, 2024
 

Thank you for shopping at The Aura Room.

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This document governs all returns and exchanges of The Aura Room (“theauraroom.co.uk”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy.

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The Aura Room reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction. This Return and Refund Policy for theauraroom.co.uk has been created using the "https://www.returnpolicy.com/free-return-policy-generator"

  Definitions
  For the purposes of this Return and Refund Policy we establish the following definitions:

•   “Products” means all products sold at theauraroom.co.uk.

• “Customer” means end user customers that purchase directly from distributors or wholesalers.

• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to The Aura Room, 19 Church Street, Brill, Bucks, HP18 9RT 

• “Orders” refers to your requests to purchase a Product from us.

• “Website” refers to The Aura Room, accessible at theauraroom.co.uk.    

• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.  

 What’s The Aura Room Return and Refund Policy?
    We accept returns. You can return items purchased from Us within 30 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:
      

• Product must be returned in its original packaging.

• Product isn't used or damaged or opened.        

• Product must have the receipt or proof of purchase.         

      
   If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

  Return Policy Exceptions
  Only regular priced items may be refunded. Sale items are non-refundable
 

 Return & Refund Process
  If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Notify us -

      Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

• By email: info@theauraroom.co.uk

• Via a form on our website: www.theauraroom.co.uk/Policies
      
  We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

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 2. Ship it back.

The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

 Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address -
The Aura Room
Brill Memorial Hall
19 Church Street
Brill, Aylesbury
HP18 9RT
   

We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
 
 3. Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:
By email: info@theauraroom.co.uk
 

This Return and Refund policy was created for theauraroom.co.uk using  <a href="https://www.returnpolicy.com">ReturnPolicy.com™</a>'s return policy generator. By using our tool, website owners agree not to remove this paragraph without our permission. Copyright © 2024

The Aura Room Privacy Policy

Updated 05/01/2024

Our contact details

Name: The Aura Room

Address: Brill Memorial Hall, 19 Church Street, Brill, HP18 9SP

Phone Number: 07946801140

E-mail: info@theauraroom.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• DOB

• Medical information including next of kin contact details

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To enable us to book you in for appointments

• To ensure we are safe in carrying out treatments (medical information)

• Emergency contact details (next of kin) should something happen during or after a treatment, while you are still on the premises.

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We use the information that you have given us in order to contact you regarding upcoming appointments or regarding any promotions.

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We do not share this information with anyone.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

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(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

Stephanie Gallagher  - info@theauraroom.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep all your information in a secure third-party database, [Fresha.com] indefinitely. We will dispose your information if instructed to do so by yourself, by deleting your customer account. You are also able to do this directly via their website. 

Your data protection rights

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at info@theauraroom.co.uk, The Aura Room, Brill Memorial Hall, 19 Church Street, Brill, HP18 9RT if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@theauraroom.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

• Upon booking, you will be required to confirm your appointment with a credit/debit card. No payment is taken at this time.

• Cancellation within 48 hours of appointment date will result in 50% payment of the full treatment fee

• Cancellation of treatment within 24 hours of booking date will require full payment of treatment.  This is due to not having enough time to fill the appointment space​.

• Please arrive on time for your appointment. Some days I am working back to back and even 5 minutes late can mean other appointments then run late.

• Arriving early - if you arrive early, please come on up. I have a waiting area and will be with you as soon as possible. If the door to my treatment room (inside) is closed, I'm with a client and will be out shortly. 

• Parking - parking is available at the rear of the Memorial Hall. Please be mindful that in bad weather the car park can get rather muddy! The car park is also used at school pick up/drop off times so please be aware at these times there may be an increase in children around.

• Payments can be made via the card used to confirm booking, alternative card payments, gift voucher (The Aura Room only), cash or bank transfer.  Please ensure you have a payment method with you.

• Forms - Medical information and Covid - 19 forms are requested for your safety and ours. Some treatments have strict contraindications and it's important, for your safety, I am made aware of all medical details that may hinder or change the treatment.