Privacy Policy for The Aura Room
Effective Date: 24 June 2026
Welcome to The Aura Room.
Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our premises, contact us, or interact with us online.
1. Who We Are
The Aura Room is a one-to-one spa and wellness treatment business providing personalised treatments and relaxation services.
For any questions about this Privacy Policy or your personal data, please contact:
The Aura Room
2. Information We Collect
We may collect and process the following types of personal information:
Personal Details
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Full name
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Phone number
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Email address
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Home address (if provided)
Appointment Information
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Booking details
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Treatment history
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Preferences relevant to your treatment experience
Health & Wellness Information
Where necessary for safe treatment delivery, we may collect limited health-related information such as:
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Allergies
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Injuries or medical conditions
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Contraindications relevant to treatments
This information is only collected with your consent and solely for treatment safety purposes.
Payment Information
Payments may be processed securely through third-party payment providers. We do not store full card payment details.
Website & Social Media Data
If you visit our website or social media pages, we may collect:
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Basic analytics data
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Messages or enquiries you send us
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Marketing preferences
3. How We Use Your Information
We use your information to:
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Manage bookings and appointments
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Provide safe and personalised treatments
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Communicate with you regarding appointments or enquiries
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Process payments
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Improve our services
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Send occasional updates or promotions (only where you have opted in)
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4. Lawful Basis for Processing
Under UK data protection law, we process your information based on:
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Your consent
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Performance of a service contract
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Legal obligations
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Legitimate business interests
Health-related information is processed only where necessary for treatment safety and with your explicit consent.
5. How We Store & Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information may be stored:
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Securely on password-protected devices
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Within secure booking or payment systems
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In locked physical records where applicable
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with trusted third-party providers where necessary, such as:
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Payment processors
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Booking software providers
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Accountants or legal advisors
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Regulatory authorities where legally required
All third parties are expected to handle your data securely and lawfully.
7. Marketing Communications
If you opt in to receive marketing communications, we may contact you about:
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New treatments
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Promotions
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Wellness updates
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Business news
You can unsubscribe or withdraw consent at any time by contacting us or using the unsubscribe link provided in communications.
8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your information
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Restrict or object to processing
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Withdraw consent at any time
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Lodge a complaint with the UK Information Commissioner’s Office (ICO)
For more information, visit ICO Website
9. Cookies & Website Usage
If we operate a website, it may use cookies or similar technologies to improve user experience and analyse website traffic. You can manage cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website or made available upon request.